Privacy Policy

1. Introduction

WpPatrol LLC (“we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services, including our portal at portal.wppatrol.com and our main website.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for users in California.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information from you, either directly or through automated technologies:

a. Personal Information

Name and email address (for account creation and communication)
Billing address (for invoicing and tax compliance)
Login credentials (if you provide access to your WordPress site)

b. Payment Information

Payment card details are collected and processed securely by Stripe, our payment provider. We do not store or access your full credit card details.

c. Website & Technical Information

Domain name(s) and WordPress admin access for service delivery
Hosting provider credentials (when required for maintenance tasks)

d. Usage & Analytics Data

IP address, browser type, device type, operating system
Referrer URLs and on-site behavior (e.g., pages visited, time on site), via analytics tools such as Google Analytics

3. How We Use Your Information

We use your information to:

Deliver and manage your WordPress maintenance services
Process payments and manage subscriptions
Send onboarding requests, service notifications, and support updates
Communicate about important changes, security alerts, or service-related issues
Analyze usage and improve our platform performance and user experience
Comply with legal obligations such as fraud prevention and tax requirements

4. Legal Basis for Processing (For EU Users under GDPR)

We process your data on the following legal bases:

Contractual Necessity: To fulfill our obligations under the agreement when you purchase a service
Legitimate Interests: To improve our services, ensure security, and maintain business operations
Consent: For marketing emails and optional tracking (you may withdraw consent at any time)
Legal Obligation: To meet tax, fraud prevention, and recordkeeping requirements

5. How We Share Your Information

We may share your information only when necessary, with:

Payment Processor: Stripe, for secure billing and subscription handling
Service Providers: Trusted third-party tools and contractors involved in service delivery
Team Members: Internal staff with limited access rights, bound by confidentiality
Legal Authorities: If required by law or in response to valid legal processes (e.g., court orders, subpoenas)

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

6. Data Retention

We retain your personal information only as long as necessary for:

Delivering services to you
Fulfilling legal and financial obligations (e.g., accounting, tax)
Resolving disputes and enforcing agreements

Upon cancellation of a subscription, data may be retained for up to 12 months unless you request deletion sooner. Some records (e.g., invoices) must be retained for longer under applicable laws.

7. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and support essential site functions.

a. Types of Cookies Used

Essential Cookies: Necessary for basic site functionality, such as logging in and session management.
Analytics Cookies: Help us understand how users interact with our site (e.g., Google Analytics).
Marketing Cookies (Optional): Used for remarketing and campaign tracking (e.g., Meta Pixel, Google Ads).

You can manage or disable cookies through your browser settings. Where required by law, we seek your consent before using non-essential cookies.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

For EU/EEA Residents (GDPR):

Access: Request a copy of the personal data we hold about you.
Correction: Request that we update or correct inaccurate data.
Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal retention requirements.
Objection: Object to certain types of processing, such as direct marketing.
Portability: Request your data in a machine-readable format.
Withdraw Consent: Withdraw consent for data you previously agreed to share (e.g., for marketing emails).

For California Residents (CCPA):

Know: Request information about the categories of personal information collected.
Delete: Request deletion of your personal information.
Opt-Out: You have the right to opt out of the sale of your personal information (WpPatrol does not sell personal data).

To exercise any of these rights, please contact us at support@wppatrol.com. We will respond within the legally required time frame.

9. Security Measures

We take data protection seriously and implement appropriate technical and organizational measures to protect your information, including:

SSL encryption across all our platforms
Secure storage of login credentials and sensitive data
Access controls and role-based permissions for team members
Routine audits of third-party tools and plugins for compliance

While no system is 100% secure, we take all reasonable steps to ensure your data is handled safely.

10. Third-Party Links

Our website may include links to third-party websites, tools, or resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their policies before sharing any personal information.

11. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect or process personal information from individuals under this age. If we learn that we have collected such data, we will take steps to delete it promptly.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. The latest version will always be available on this page, with the effective date clearly stated at the top.

We encourage users to review this policy regularly.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@wppatrol.com
Address: 5203 Juan Tabo Blvd STE 2B, Albuquerque – New Mexico (87111)