Welcome aboard, and thank you for choosing WpPatrol! Whether you’re here for ongoing maintenance or a one-time fix, you’re in good hands. Our job is simple: to keep your WordPress site fast, secure, and problem-free, so you can focus on what matters most and what you do best.
This guide will walk you through everything you need to know to get started. From understanding your services to navigating your client dashboard, we’ll help you get comfortable with your new setup. No technical skills required, just follow along and you’ll know exactly where to find everything you need.
What You’re Getting with WpPatrol
When you join WpPatrol, you’re not just signing up for a service; you’re gaining a dedicated partner who’s quietly working behind the scenes to keep your WordPress site running at its best.
Depending on your plan and services, here’s what you can expect:
- Ongoing Maintenance: Your WordPress core, themes, and plugins are kept up to date safely and reliably to prevent conflicts and downtime.
- Security Monitoring: We actively monitor your site to detect vulnerabilities, suspicious activity, and other risks before they become a problem.
- Speed & Performance Checks: We help ensure your website stays fast, responsive, and optimized for both visitors and search engines.
- Reliable Backups: Your site is backed up regularly, ensuring we’re always prepared to restore it in the event of an unexpected issue.
- Expert Support: Whether it’s a minor issue or a more significant problem, you have a team ready to step in and resolve it efficiently.
- One-time Fixes (if purchased): If you’ve ordered a one-time fix, we’ll take care of it promptly and keep you updated throughout the process.
All of this is designed to give you peace of mind and save you hours of stress. With WpPatrol, your site is in the hands of real people who care about keeping it secure, fast, and working smoothly.
Navigating Your Client Dashboard
Your WpPatrol client dashboard is your control panel for everything related to your plan, support, and website care. It’s designed to be intuitive, clean, and easy to use even if you’re not tech-savvy. Here’s a quick overview of each section so you know exactly where to go when you need something.
Dashboard Overview
This is your main landing page. It gives you quick access to the most important tools and updates. We recommend bookmarking it for future visits.
My Maintenance Plans
View your current maintenance plans, check which sites are covered, and see plan-specific notes and remaining coverage.
My One-time Fix Orders
If you purchased a one-time fix, this is where you’ll find order details, current status, and progress updates from our support team.
Tickets Center
Submit new support tickets, view replies, and manage ongoing conversations with our technical team in one place.
My Reports
Access detailed monthly reports on your site’s updates, performance, backups, and more.
My Time Logs
If your plan includes support time (e.g., Plus, Pro, or Enterprise plans), this is where you’ll find a detailed log of time used for website content edits. Each entry includes a description of the task and remaining time for the current month.
User Details
Update your profile information, upload your profile photo, and update your personal details.
Manage Billing & Settings
Easily update your billing details, payment method, and download past invoices from this section.
With everything in one place, the WpPatrol dashboard helps you stay informed and in control without needing to touch a single line of code.
Useful Resources at Your Fingertips
Inside your dashboard, you’ll also find a Resources & Guides section designed to help you get the most out of your WpPatrol experience. These guides are short, practical, and written in plain language, perfect whether you’re a beginner or just need a quick reference.
From learning how to safely share your WordPress login to understanding how we manage your site, this section will grow over time with new content based on real questions and feedback from clients like you. It’s your go-to spot for getting answers fast, without needing to open a ticket.
Need Help? We’re Here for You
If you ever need help, have a question, or notice something off on your site, we’re just a few clicks away. The Tickets Center in your dashboard is the fastest way to get support, whether it’s a technical issue, a quick fix request, or a clarification about your plan.
You can also report any issues with your dashboard directly using the “Report an issue in WpPatrol” link found near the logout button. Our team monitors all requests closely and responds promptly to make sure you’re never left waiting. We’re not just a service, we’re your support team.
You’ve got enough on your plate; managing your website shouldn’t be one of them. With WpPatrol, everything is taken care of quietly and professionally in the background, while you stay in control through a simple, organized dashboard.
We’re here to make your life easier, your site safer, and your experience smoother. Take a few minutes to explore your dashboard, check out the resources, and if you ever need anything, our team is just a ticket away. Welcome again! And thank you for trusting WpPatrol.
